Tanya, That is a great question. It seems that everyone who allows customers to pick up their club packages have this problem.
#1 – SHIPPING: The packages may be shipped to the customers. This is tremendous because you will be able to sell and ship to customers who live well beyond driving distance to your location(s).
#2 – PICK-UPS: The packages can be held at the store location for the customers to pick up. There are great benefits to this option as it gets many of your customers back into your store.
Getting customers in the store creates the opportunity for customers to meet you personally. This is a great way to build your relationship and loyalty with your customers as well as provides you with an opportunity to offer specials for additional sales.
But what do you do when people select PICK-UP and they fail to pick-up their packages?
The most common way that this is addressed is that the business sets a limit on the time that they will hold the club packages. After which the business will ship the club packages out to the respective customers. As these customers had specified pick-up they had not been charged for shipping. In the shipping process the business does charge these customers the respective shipping fee.
NOTIFY CUSTOMERS OF THIS POLICY: If you use this policy, please state this policy on the registration pages.
COURTESY REMINDER: Prior to shipping a club package to someone who failed to pick it up we recommend that you send a courtesy reminder. The reminder may be on the sales receipt or any other notification. For instance, All shipments not picked up by XYZ date will be shipped. Additional shipping charges will be applied.
I hope htis works for you. If you have any other suggestions we would love to hear them.
Theresa Dorr Active Club Management 925-447-CLUB (2582)
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